1. Introduction
Goyal Rolling Shutters ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.goyalrollingshutters.com and use our services.
2. Information We Collect
2.1 Information You Provide
- Contact Form Data: When you submit our contact form, we collect your name, phone number, email address, location, and message.
- Quote Request Data: When requesting a quote, we collect product preferences, dimensions, quantity, and other relevant specifications.
- Communication Data: Any information you provide when contacting us via phone, email, or WhatsApp.
2.2 Information Collected Automatically
- Google Analytics 4: We use GA4 to collect information about how you use our website, including pages visited, time spent, device type, and browser information. GA4 uses cookies and tracking technology.
- Facebook Pixel: We use Facebook's conversion tracking for advertising purposes. This tracks website visits, form submissions, and other actions to help us optimize ads.
- Device Information: IP address (anonymized), device type, operating system, and browser type.
3. How We Use Your Information
- To respond to your inquiries and provide customer service
- To send you quotes, proposals, and follow-up communications
- To verify your identity and prevent fraud
- To improve our website and services
- To comply with legal obligations
- To analyze website usage through Google Analytics
- To show relevant ads on Facebook and other platforms
4. Data Retention
- Contact Form Data: Retained for 2 years after last contact, or as required by law.
- Analytics Data: Google Analytics data is retained for 14 months by default.
- Facebook Pixel Data: Retained according to Facebook's data retention policies.
- Communication Records: Retained as long as necessary for service delivery and legal compliance.
5. Third-Party Services
5.1 Google Analytics 4
We use Google Analytics 4 (GA4) to understand website usage patterns and improve our services. GA4 collects data via cookies and similar technologies. You can opt-out by installing the Google Analytics Opt-out Browser Add-on.
5.2 Facebook Pixel
We use Facebook Pixel for conversion tracking and advertising optimization. Facebook may collect additional data according to their own privacy policy. You can control ad preferences in your Facebook settings.
5.3 Formspree
Contact form submissions are processed through Formspree (https://formspree.io), which complies with data protection regulations. See their privacy policy for details.
6. Cookies and Tracking Technology
Our website uses cookies for:
- Analytics: Google Analytics cookies to track user behavior
- Advertising: Facebook Pixel cookies for conversion tracking
- Performance: Cookies to optimize website functionality
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
7. Data Protection & Security
- All data transmission uses HTTPS encryption (SSL/TLS).
- Contact form data is transmitted securely to Formspree's servers.
- We implement Content-Security-Policy headers to prevent unauthorized access.
- We do not store sensitive information (passwords, credit cards) on our website.
- Access to collected data is restricted to authorized personnel only.
8. Your Rights (GDPR & Indian DPA)
If you are in the EU, India, or another jurisdiction with data protection laws, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate data.
- Right to Erasure: You can request deletion of your data (with certain exceptions).
- Right to Restrict Processing: You can request limitation of how we use your data.
- Right to Data Portability: You can request your data in a portable format.
- Right to Object: You can object to certain types of processing, including marketing.
To exercise these rights, please contact us at info@goyalrollingshutters.com with "Data Subject Request" in the subject line.
9. Opt-Out Options
- Marketing Communications: Reply "STOP" to any SMS or email communication.
- Google Analytics: Install the GA Opt-out Add-on.
- Facebook Ads: Adjust ad preferences in your Facebook Settings.
- Contact Form: Simply don't submit the form, or contact us to remove your information.
10. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
11. International Data Transfers
Your data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our website, you consent to such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
- Email: info@goyalrollingshutters.com
- Phone: +91 9971249043
- Address: C780, Shiv Vihar, JJ Colony Hastsal, Uttam Nagar, New Delhi 110059
14. Data Protection Officer
For India-specific privacy inquiries, please contact our compliance team at info@goyalrollingshutters.com with subject "Data Privacy Inquiry".